deleted character

Got a problem or a question after you login to the game client? Post them here.
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Padme
Posts: 25
Joined: Wed Apr 19, 2006 5:20 am

deleted character

Post by Padme »

my char IGN Padme got deleted on sept 10 n its still not back. a3support said that it will be retrieved on 23rd october. later they said that due to some techinical problem it was not able to retrieved and asked for another 48hours. but over week has passed and its still not back.
even guides are of no use. they no longer reply when i ask them about progress about my deleted character.

please look on this matter. when i ask guides about if ane Gm is online they say they dont have any information. now i am beginnin to lose my patience. please try to get my character retrieved as soon as possible.

waiting for responce from you Gm
User avatar
Naaraku
Posts: 710
Joined: Tue May 30, 2006 8:07 am

Post by Naaraku »

Guides and GMS are different.Guides have info on only Game play and not about GMS or hacking infos.so u have repeatedly send mail hope some day u would get ur issue solved
Gmdiablo
Site Admin
Posts: 2574
Joined: Wed Dec 28, 2005 4:47 pm
Class: Holy Knight
Town: Temoz

Post by Gmdiablo »

Please give us the intract id which you received from [email protected].

[GM]Diablo
Padme
Posts: 25
Joined: Wed Apr 19, 2006 5:20 am

reply form a3support with different INTERACTEDID

Post by Padme »

From: [email protected] <[email protected]>

To: kumar ankit <[email protected]>
Date: Oct 20, 2006 8:15 PM
Subject: Re: [INTERACTID:2037165]Character Retrievel (Request Accepted)
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Dear Kumar Ankit,

Thank you for contacting A3 Customer care. With reference to your mail we wish to inform you that your character will be retrieved on 23 rd oct . We will not be responsible for any item loss as per our policy. Please understand that your account has compromised due to your carelessness. If your account hacked or any such issue occurs again we will not be able to help you. Please do not share your account with anybody. For more assistance feel free to mail us.

- Hide quoted text -

Warm Regards,
Yuvaraj
A3 - Customercare
Sify Ltd.
ISO 9001:2000 Certified
Have a nice day !



From: [email protected] <[email protected]>

To: kumar ankit <[email protected]>
Date: Nov 3, 2006 5:47 PM
Subject: Re: [INTERACTID:2037165]Character Retrievel (Request Accepted)
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Dear Mr.Kumar Ankit,

Thank you for contacting A3 Customer care.


We are sorry for the inconvenience caused. This is with reference to your mail , we would like to inform that we are facing a technical issue in retrieving your character. We are working on it, it will be fixed at the earliest, which may take at least 48 hrs. Kindly bear with us in the interim.


For any more assistance feel free to email us.

Warm Regards,
Shyam Sundar
A3 - Customer care

Sify Ltd.
ISO 9001:2000 Certified
Have a nice day !
Quoting kumar ankit <[email protected]>:



[email protected] to me
Hide options Nov 5 (2 days ago)

From: [email protected] <[email protected]>

To: kumar ankit <[email protected]>
Date: Nov 5, 2006 3:40 PM
Subject: [INTERACTID:2125914]Re: character retrieval
Reply | Reply to all | Forward | Print | Add sender to Contacts list | Delete this message | Report phishing | Show original | Message text garbled?
Dear Mr.Kumar Ankit,
Thank you for contacting A3 Customer care.

This is with reference to your mail , we would like to inform that your request has been forwarded to the team concerned for the required action to be taken and will revert to you at the earliest.

For any more assistance feel free to email us.

Warm Regards,
Shyam Sundar
A3 - Customer care
Sify Ltd.
ISO 9001:2000 Certified
Have a nice day !



GM now again they have passed my problem 2 concerned departmen which means it will take 2 month more. isnt it?
please help me
Gmdiablo
Site Admin
Posts: 2574
Joined: Wed Dec 28, 2005 4:47 pm
Class: Holy Knight
Town: Temoz

Post by Gmdiablo »

I will check on this and let you know in a day.

[GM]Diablo
Padme
Posts: 25
Joined: Wed Apr 19, 2006 5:20 am

thankx

Post by Padme »

thankx. plz try to get my char revieved as soon as possible
Padme
Posts: 25
Joined: Wed Apr 19, 2006 5:20 am

thankin u

Post by Padme »

thankz a lots GM.

i got my character back.
ty ty ty
Mightyarthur
Posts: 746
Joined: Mon Mar 20, 2006 5:27 am

Post by Mightyarthur »

welcome back man

and gms ty for getting his char back
Varunvarma
Posts: 58
Joined: Tue Dec 13, 2005 10:57 pm

Post by Varunvarma »

nice working GM's .. rofl...
User avatar
Naaraku
Posts: 710
Joined: Tue May 30, 2006 8:07 am

Post by Naaraku »

oh nice work from GMS then.Just one more padme regarding those mails u see they have a time line to reply to all mails.so its just a copy paste from their list of replies they have.so better send mails directly to GMS if they have one.
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