Hacking of Krail

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Johnwayne
Posts: 29
Joined: Thu Jan 11, 2007 12:38 pm

Hacking of Krail

Post by Johnwayne »

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We gave you a new id; it is your responsibility to take care of you account.
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[GM]Diablo

Please clarify this statement, If a paying customer does not share his account and gets hacked through no fault of his own , you as a representative of A3 India will just wash his hands from this matter ??

This means that the hacker wins and thus the hacker will continue to hack as he is on a win win situation.

The end result being people will leave A3 , is this what A3 support desires ????

i am amazed at how negative you are , Krail is a paying customer if he is hacked through a security issue you should let no stone unturned till you find out exactly what happened , and then replace his missing items.

carefull how you respond as it may be used against you in a court of law,as this matter has serious implications

Paying customers deserve to be protected and if you feel you can not do this, then there must be a higher level of management a paying customer can contact ???

I am seriously alarmed at your flippant response you offer no confidence to any person playing A3

I trust you will respond to this post , this is a game we play for enjoyment
which cost us money to play , A3 must ensure we are all treated fairly and justly.
Gmdiablo
Site Admin
Posts: 2574
Joined: Wed Dec 28, 2005 4:47 pm
Class: Holy Knight
Town: Temoz

Post by Gmdiablo »

The paying customer got a brand new id and character back. What do you mean by this we dint help the player?
Do not just think we do not help the players. We do help but the help has it own limits.
After getting a new id the player, have to take care of it.
[GM]Diablo
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