I was hacked a few months ago

i lost 200+ mil(approx) at that time and was given the below reply :
THank you for contacting A3 customer care.
> > With reference to your mail .we wish to infrom that,it is not
>> possible for us to retrieve any other items becasue its all >>destroyed.We
>>cannot retrieve it.Sorry we cannot help you.
Now the character is to be relesed. . .
who is in loss

