sir,
many are suffering because of this hacking issue , and the time it takes for a person to prove he is the true owner of that particular char is minimum two days , by that time hacker can damage the char , npc stuffs or infact move stuffs etc,
you have given a credit card example, but if i loose my credit card i call toll free identify myself and then they block that particular card,
imagine a credit card company asking me to report all purchases in the last 1 week or 1 month with date time and amount, etc lol many people would be rich by thetime credit card is blocked .
so just as the credit card people identify you as the true owner of a card by house address phone number , card pin , you people should also put up a toll free number and give each person a chance to contact you immediatly and block access to char.
now you would be saying if i am the true oner and someone complaints or keeps false claims on my id and i get blocked i will get raged on you.
now in a credit card company how many people can call and claim that a credit card is lost and how will they identify , they will identify by name and phone number and this name and phone number cannot be changed or address be changed,.
why it cannot be changed because when we apply for a credit card they take our documnets viz photo id address proof etc so why dont you ask all players to submit their photo id and addres proof .
it would be much easier and helthier for all players.
regards
Strogmage , Lichqueen , Sudhir