i lost all my g8 set,and shue 100 and 94 lvl.

i have send many mails,but no reply.
they replied only once and told that the account was shared so the iteams can not be retrieved.since 3 weeks.
Antidote also shared his ID PASS,with many peoples but than also his all stuffs and shue givn back
why my stuffs can not be retrieved..
i need proper reason.
w8ing for ur reply........
any other people who sufferd from this problem post here ur reply...
