GMs....i do understand your frustrations with all those million a3 guys screaming at you all the time......but the thing what you have to understand is that the game players are basically your customers.....and the customers happen to be in a younger age span category. I know it is not easy to satisfy all the needs and queries in this sector.
But the thing is that you guys are not transparent enough. One thing customers hate is an automated response or response just for the sake of it, not clarifying things enough. Could you please make it a point to tell the people what exactly you are doing, what you plan to do and how much time it is going to take.....and stick to it....???? And I have read several of your replies....not even one of them is in a format thats to be followed while interacting with customers.....do please understand that you are also here to do business....the more queries you resolve succesfully and properly, the more business you get....the way the GMs talk, it appears the GMs are also in this younger age span category or worse. Nothing is formatted and it appears as though you are one of the game players, the difference being that you are on the sify side with a lot of power. That is what people hate. There are a million MMORPGS out there, just understand that people are sticking to A3 for some particular reasons. And its upto you to retain that customer database, if not enhance it.
And also do understand that even if the customer has done something wrong, he is still your GOD. If it was not for him, you wouldnt be sitting on the other side. The way you have accused HYDRUS, it appears that you are doing some sort of favor to him by returning his character. People might scream at you for a lot of reasons. Please get into HYDRUSs' shoes and imagine a life for him without A3 for so many days. The thing will be that all his peers in the game would have lvled up by now and gone to higher levels or Gs. That will certainly be adding to his frustration. There is one thing you guys have to learn....the meaning of the word EMPATHIZE......please look into a dictionary and learn the meaning of the word. And use it as well.....People accuse you for a lot of reasons. That shouldnt make you scream back at them like nincompoops. Jus remember that you are running a business. AN EYE FOR AN EYE MAKES THE WHOLE WORLD BLIND.
( PS: Instead of coming in the game as some G character, come as some Phameino or something like that. People can hit you like a punchbag and level out their frustrations..........
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i din mean anything serious on my previous post was jus kidding 
