NO Rply from support team

[Twiter]

hello sir
i send u a ticket regarding my account
i had HK khurafati
i send u mail all detail u want and what i had
but not get any rply is there any chance to get it back or not at lest clear it
ticket number = [#518508]
please check it

[Gmstorm]

The team has replied to you. Please check your mail for further instructions.