To GMs, cannot loggin to play the game

[Battlewiz]

Sir, i am not able to login to play the game. Facing this problem since this
morning(19 th Jan)

In a very short span of time i have become big fan of this game and have
been playing day and night since i started. And i would like to continue
playing it for a long long time.

Please look into it. My player id is, Battlewiz


Thank you.

[Gmstorm]

First of all kindly check whether you can change your password and then try login to the game and website with your new password. And also check your renewal details. If you are unable to login or if the problem persist even after changing your password or if you are unable to change your password then kindly send a mail to [email protected] with the following information.

1.Account Name:
2.Highest level char in the account:
3.Renewal details.
4.Profile details.
a. Hint question
b.Hint answer
c.Date of birth.
d.Alternate email id.