I've a suggestion for you ppl, I think 1 of the GMs shud be online in-game for some time everyday, This will help GM's to understand player's problems & there are many things which can't be discussed via E-mail or forums. GM's it will be really good if 1 of you be online from some time.
If you play any online game like A3india the GM's are online for sometime everyday.
.Like Anti said in his post that GM's dunno many old ppl who are playing this game, GM this will also help you 2 no old players as well as new players.