8)Looks like its an ISP thing after all. Well nothing NEW there, We've been crying ourselves hoarse about it. Difference is, A3 spore has begun a coordinated effort to fix this with their (AND OTHER NATION's) ISPs.
In India , I got a strrange answer : Might not be possible for non-sify ISPs!!!!!
Why are we Indians so illogical???
Here goes :
~~~~~~~~
Dear A3 Gamers,
Greetings from the iGames Team!!
The past 2 months have been a fury of activities for our team. As we
received numerous complaints and feedback from our valued A3 gamers, we
immediately began our investigation into the lag issue experienced by some
A3 players. Please allow us to present our findings.
Investigations were targeted at several potential elements of the game
services:
1. Game Servers(Physical) - We monitored our physical server's usage of
CPU/RAM/Throughput during peak hours consistently. The results were
favourable and resource usage was well within server capabilities.
2. Game Servers (Processes) - We monitored the A3 gaming services
(Processes) and submitted logs to our Korean developers for their
investigation. Their eventual feedback assured us that this is not the cause
of the problem. (The one-off lag issue that happened 1 week into our
commercialization due to zoneagent's failure was isolated and not related to
the current issue.)
3. Network/Bandwidth (Datacenter) - We monitored our firewall/switches and
our overall bandwidth usage. iGames has invested heavily in ensuring
bandwidth is sufficient for at least 30% more payload. Our investigations
during peak hours found that our bandwidth usage was well within our subscribed bandwidth.
4. Game Client - We even investigated into the game client's integrity,
ensuring that the game client's configuration(even at highest details) is
not the cause of the lag issue. The game client was indeed optimized and not
to be blamed for the issue.
5. Connectivity to end-users - The lengthy investigation into the route from
each of the complainants' internet connections were started. Traceroute
results were gathered and studied. Our network engineers conducted periodic
and random monitoring of each network hop, during peak hours. Tests were
conducted from various ISP users in Singapore(Starhub, Singtel, PacNet) and
Malaysia (Streamnyx). We finally gathered sufficient evidence to
identify the root of the issue.
Summary of our investigation:
1. Almost all the users who complained are subscribers of 2 ISPs(Singapore
and Malaysia)
2. Traceroute results showed that the lag was caused by random spikes of
high latency ranging from 500ms to 1000ms.
3. Dropped packets were also consistently found in the traceroute results of
the said ISPs.
We immediately leaped into action and contacted the 2 ISPs in question,
presenting them with the investigation results. After a few discussions and
meetings with the Singaporean ISP, we were finally assured of measures they
will be embarking on, in order to resolve the issue. However, the process of
rectifying these issues would take at least 1 - 3 months. While we do not
accept the resolution, we will continue to pursue a speedier process with
the ISP in question. With the Malaysian ISP, we have tried to contact them
and are still awaiting for their reply.
The iGames team would like to express sincere gratitude for your continued
belief in us to resolve the issue. Please be assured that we are following up
closely on the issues at hand and will continue to update the gamer
community progressively.
Have a great day ahead!
Best Regards,
The A3 Online Team.
etc etc !!!! Post ends. Dead man walking!!!
.....when will de lagg dissappear???
