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GM First please respond

Posted: Sun Jan 14, 2007 12:34 am
by Johnwayne
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Register for the game, play the game and keep your account user ID and password safe. Your account security is your responsibilty.

In the event of an hack we will try to help you to the best of the abilities and the circumstances as presented at the time of the hack. We do not commit to complete recovery of character or item.
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Regards,
[GM]First

I guess you are fed up of all this hacking, and i don`t blame you it`s the damn players to blame.

However the players are the paying customers and are entitled to be safe

i recently got hacked ID 2324406

I do not play from India
Do not share my account
Do not play from cafes
was logged on when i was hacked

A3 support e mail me and said i was hacked due to my carelessness ??

I strongly protest to that

Where was i careless ,, please advise

Does sifffy mail have a security bug
Do you know the person who hacked me
has he been banned
can you somehow change our username for more protection

Please respond i have sent you a pm on this issue


Regards

Posted: Sun Jan 14, 2007 6:25 pm
by Gmdiablo
Your case is under investigation. You will be contacted by a3support and we will get back to you on your case.

Posted: Mon Jan 15, 2007 5:53 pm
by Johnwayne
Thank you for your reply I hope i get a response from A3 support soon

(ID 2324406)

Posted: Tue Jan 16, 2007 5:13 pm
by Gmfirst
Your issue has been sorted out. Please check your inbox.