A3 India Community Forum

i would want to ask the GMs wether im being made a beggar or a scapegoat here.my id was hacked on july 20th and i had sent mail regarding that and recieved a reply from a3support team regarding this on 8th of august
"Dear Mr.Chenthil Selvan,
Thank you for contacting A3 Customer Care.
With reference to your mail we wish to inform you that, your items will be
retrieved on 09.08.2006. Also your account will be frozen from 1 pm to 2 pm on
09.08.2006 for retrieving your items.

For further assistance feel free to mail us."

but due to an accident i was hospitalized and couldnt see the mail earlier.i saw it on 18th and sent a mail immediately for which i got the following reply

"

Dear Mr.Chenthil Selvan,

Than you for contacting A3 Customer care.

With reference to your mail we wish to inform you that your item will be
retrieved on 19 August 2006. Your account will be frozen for 24 hours for doing
the same .

For more assistance feel free to mail us."

but my id was neither frozen or no stuffs was returned on that day.and after 1 whole week of constantly sending mails and pming the guides.getting on their nerves etc,i recieved 3 saule stuffs on 28th.so again i had to send a mail asking for my super shue and i got the following reply
"

Dear Mr.Chenthil Selvan,

Thank you for contacting A3 Customer care.

This is with reference to your mail we wish to inform you that since some of
your items has been destroyed , we can only get back the same grade and level
items but not with the same options. We request you to add the options by
yourself and do the changes to the items. The item will be replaced to your
account in next 24 hours.

For further assistance feel free to mail us."

the mailing thing continues for another 4days and on 2nd wat i find in my noob char viola!!!! another set of the same 3 g8s with the same options which i had got earlier from the gms(this thing means u ppl can really do something abt the options which according to ur previous mail cannot be done by u).so i had to start back at square number one and back to mailing process for another 4 days asking for my super shue.which was finally answered on 5th as follows
"Dear Mr.Chenthil Selvan,

Thank you for contacting A3 Customer care.

This is with reference to your mail we wish to inform you the we need few
details to retrieve back your shue.

1. Level of the Super Shue
2. Date last used the Shue
3. Properties of the Super Shue
Additional details about your super shue."
this mail i replied in the next 10 minutes of recieving and dint get any reply untill 9th as follows
"

Dear Mr.Chenthil Selvan,
Thank you for contacting A3 Customer Care.

With reference to your mail we wish to inform you that, we are unable to
retrieve the shue which you had mentioned for.
The player who had hacked the item has been banned permanently. But it is not
possible to retrieve your shue.

For further assistance feel free to mail us."
so dear respected gms and players wat do u think im being treated like over here.another main thing being everyday i pm the guide at 9.30 am in the morning and i will be asked to pm back at 12 and then again at 2 after that the guide will say either ill get the shue tht day after 6pm or that he would tell me when my shue will be back.ive been doing this same routine for the past 1 month now and i get that last reply.and im beginning to wonder
"WAT DO U PPL THINK I AM"
and take into notice in this past 1 month i have never abused a gm or guide at all and i have maintained my patience with all this treatment.
also i wonder if u people hardly read the mails fully coz i had mentioned that the hacker had sold my shue to drego and is being used by a mage called Evilene(im wondering wats the big problem u ppl are facing in retrieving the shue from him) and also wats the big fvcking thing(really sorry for saying this)i will gain if the mother fvcking hacker is banned permanently or not.i have wasted all my precious cash just for begging the guides to ask the gm to retrieve my shue faster.even a beggar would have been treated better than this i guess.

quoting Gmfirst's reply in another topic
Dont over exagerrate things such as 48 days. We could see that you have shared your account happily. By the book we could ve just given you a reply in 48 hrs stating this account is shared by more than one player and hence we hold no responsibility over its safety. We chose to do otherwise and crack our heads on whos your buddy and whos the hacker and it took a small bit of delay certainly much lesser than 48 days as you claim.

so how long has it been since i was hacked hmm if im right july 20 to september 10 is (50 days golden jubilee i guess).i know people will get angry at me for posting like this but as a customer i think its my right to present my feelings to u ppl this way

Oh is this the real customer care for us all.A3 customer support is trying to help u dude.maybe when they run successfully for 125 days they may return u your SS.that mail was actually to make u recharge ,marketing strategy and u fell for it.

i am sure A3india wil be come to halt only due to hacking.......

Gm's i knew tht i should not interfere in othr matters here .
But WTF IS UR PROBLEM??? . U takin cash for the work which u do na.
then y dont u reply for our posts . each player have sm problem . y dont u giv a single reply if we post many posts for 1 issue??

I told tht my char got hacked 3 times in 2 months and 2 times i got back .
in these 3 times 1st time i shared so got hacked , 2nd time i stoped playing frm cafes and shifted to Delhi frm Hyderabad. so no 1 knew my pass after i got my char 1st time . But 2nd time 3rd time when i got hacked i didnot share my char wid ne 1 .

How much time u take to giv my char ??And moreover after u giv my char
i have to begg u guys for my shue,set,stuff ,etc... . Y dont u read the posts which we post ?? we r not playing this game for free dude , we r paying and playing . plz think of tht . Dont make ur game shittt for this hack problem . Wht will happen if u giv my char ?? thr r many proofs tht i am real 1 , but wht is the problem wid u a3ppl??? Not only u alll .

I wont say tht u dont hlp ne 1 but u should and have to solve all our problems . wht should we do if u dont reply?

Think off how it will for u if u ask sm questions to players and if they dont answer u ! i know tht u have power to bann us , so u will do tht . wht should we do if u dont reply????

Think how it will be when u get ur char on monday evening and again get hack on tuesday afternoon .

U guys can do whtevery u want as this is ur game but wht ur doing is not at all fair . '

Gm's y do u dont reply for these posts?? It is ur work to do so na .
u wont cm online in game and u wont reply here, a3support ppl giv only 1 reply ( which i am getting frm past 2 months is WE WILL CHECKON IT AND REVERT U AS SOON AS POSSIBLE OR EARLIEST) and guides say to send mails to a3support . then who will hlp us ?? the game is very gud but u ppl really suxxxxxxxxxxxxxx (in solving these issues) .
Gm's i dont care if u bann me frm forums ,the thing which u know .
But i advice u not to let players of ur game quit for such reasons .

GUYS Y DONT U ALL LIKE RITUAL,IC,SANT,TIMEKEEPER,ETC..........
HLP US ABT THESE HACK PROBLEM IN A3 [/img]

Your claim does not mention anywhere about the fact that though you share your account with cafe mates and others, We retrieved your account back. Added to it we got some of your other items back too. The fact about your shue is, it is currently with another character. The big question is did he hack it from you or is it bought out of ignorance. These are complex issues and may not be always answered within 48 hrs you excpect.

Your shue will be retrieved, Pls be patient. We are sorry for the delay but i would like to remind you to blame nobody but ignorance on your part about how far sharing accounts really goes.

Since you have some questions about our quality, For the record If your accout is shared, hence hacked and items are stolen, GM's are not responsible for it. We will try to help but do not use that to benchmark us.

Regards,
[GM]First.

i accept i dd share my id bfore i made my ss but after it i changed every details in the profile area.therefore only 1 way the hacker could have found my pw is through the sifymall loophole.incase u dunno wat im mentioning if someone gets that url for change pw from sifymall they can change pw no matter how much u change the details.i accept my mistake but u people should also accept loopholes on sifys part also eg.keyloggers can be put in sify gd coms very easily and the admins cant do anything abt it(i know this coz ive worked as a gd admin bfore)the sify mall thing,having no game guard or such software even after game bcame paid etc etc.i know i shouldnt have pointed out the time when i had some mistake on my part but imagine u being in my shoes and how would u feel
when u get a mail everyday saying items and shue will be back within 24 hrs and guides ask u to pm 3 4 times a day regarding this.think of all the frustration one can get when at the days end nothing is done.and on top of that u get 2 sets of same items with same options.and the support mail says tht gms cant do anything abt item options(if u cant do anything how coem i got the same options in the 2 sets,by no chance it can be random).
and think of this out of the 180 days i recharged for 40 has already gone waste due to this waste.

ps-the guy who has the shue now said to me tht he had informed the guide tht he is buying the shue(i dont have proof on it)and many others told me tht they informed the guides that hacker was selling my items and shue.even i had done that when the hacker was selling my g8 set.
also can u plz get me the shue first and investigate wether he hacked me or bought out of ignorance

I am also waiting for my 3 shues.Any1 frm a3 team pls mail me any update about my items issue.


IGN-Abhishekngu

atleast u got back some of ur stuff, i lost my 2 shues (1 lvl 100 & 1 lvl 53) and my unique rings and was not returned. can u imagine lvling 2 shues again from scratch at lvl 130+?! atleast be grateful that they're attempting to help. I know how frustrating it can be, i had to wait 3-4 months and even when i got my char back, i lost all my items which i did not get back

dude u lost 1 100 lvl and 1 53 lvl shue and i guess they wr npced or destroyed.ive lost a goddamn lvl 34 super shue(guess u know tht means 2 100 lvl shues) and wats with u atleast got some of ur stuf??? those 3 items i could have got in hunting for 2 days max.im not telling that i dont need the items but am telling ss is most important to me

ps:- dear gms u people have finally found where my shue is.y dont u ppl retrieve it and give me first and then decide wether the char that has it hacked me or not after that.that way my part of the problem will atleast get over.btw u ppl had sent me mail that the hacker was banned permanently and there has been no addition to the banned section

Your shue will be retrieved within 24 hrs. But at the same time i would like to tell you that we cannot just do things as you say. We need records to show us the shue transfer to be illegitimate. Once we have that only we would take an item from a player. We cannot simply grab an item from a player.

About the sifymall bug, The bug is useless if the person trying the exploit does not have access to your account. So Rule 1. Do not share your account. Rule 2. If you did then we are simply not responsible for anything that happens to your account.

All our security systems are built around the hope you will not suffix your account password next to your phone number. If you happen to do so, No point in claming fault with our security systems.

Regards,
[GM]First.

well the hackers can find pw if they put keyloggers in GD for that we cannot do anything.by any chance can i know which city teh hacker is from.if possible his high lvl char name so that everyone can be careful in future with that guy