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A3 Authenticator not available

Posted: Thu Apr 13, 2023 12:08 am
by Kown
Hello GameMaster,
I am unable to login to one of my characters "Redion" due to lost of a phone which had the authenticator on it. I am hoping if you can look into this matter and remove the authenticator from your side. I have already submitted request through "[email protected]". I have not even received an auto reply yet.
Thank You !!

Re: A3 Authenticator not available

Posted: Sun Apr 30, 2023 10:14 am
by Gmstorm
Please provide us your Ticket ID so that we can investigate this issue further and help you with your account recovery.

Re: A3 Authenticator not available

Posted: Tue May 02, 2023 8:12 pm
by Kown
Hello GMStorm,

Thanks for your response. Issue has been resolved.

Thank You !!