ill be online all the time in my yahoo messenger , so tht if i get ne mail ill get mail alert.
so try this .
JÅìdëëp
When will i get my char back???
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Streethawk
- Posts: 289
- Joined: Sat Jan 14, 2006 8:27 am
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Greendragon
- Posts: 44
- Joined: Sat May 20, 2006 2:02 am
- Class: Holy Knight
- Town: Quanato
Dear Customer,
Thank you for contacting A3 Customer care.
With reference to your mail we wish to inform you that we can only retrieve back the character. We will not be responsible for any item loss as per our policy. Please understand that your account has compromised due to your carelessness. If your account hacked or any such issue occurs again we will not be able to help you. Please do not share your account with anybody - this denotes that we are requesting you not to share, just as we say to all players.
For more assistance feel free to mail us.
Warm Regards,
Yuvaraj
- Hide quoted text -
A3 - Customer care
Sify Ltd.
ISO 9001:2000 Certified
Have a nice day !
Quoting ****** <***************>:
> Hi Shyam,
>
> Was this an automated reply? i feel that it is because i did not ask for
> my
> items in my last mail. Okay. if you guys think i was careless, then i
> dont
> deserve the items back. Fine!
>
> But i dont think you guys got the point or maybe you guys want to give
> a
> blind eye at things which are going on.
>
> This is NOT about my items. i just want to know who hacked my account
> and
> want to track him down. This might be the same person who played around
> with
> many other accounts. I am surprised as to why you dont want this to
> happen.
>
> Let me know if you guys want my help in finding the person who hacked
> me
> (and when i said hacked me, i mean it coz *i didn't share my account
> ever*
> !).
>
> Regards,
> ********
>
>
>
> On 9/27/06, [email protected] <[email protected]> wrote:
> >
> > Dear Customer,
> > Thank you for contacting A3 Customer care.
> >
> > With reference to your mail we wish to inform you that we can only
> > retrieve back the character. We will not be responsible for any item
> loss as
> > per our policy. Please understand that your account has compromised
> due to
> > your carelessness. If your account hacked or any such issue occurs
> again we
> > will not be able to help you. Please do not share your account with
> anybody
> > - this denotes that we are requesting you not to share, just as we say
> to
> > all players.
> >
> > For more assistance feel free to mail us.
> >
> >
> > Warm Regards,
> > Shyam Sundar
> > A3 - Customer care
> > Sify Ltd.
> > ISO 9001:2000 Certified
> > Have a nice day !
> > Quoting ***** <**********>:
> >
> > > Hi Shyam,
> > >
> > > It is extremely disheartening to see you blaming me for sharing my
> > > account.
> > > But i did mention to you that I HAVE NEVER SHARED MY ACCOUNT WITH
> > > ANYONE.
> > > Please note this point. I figured out only two ways that my account
> was
> > > compromised.
> > > 1. someone might have seen me typing my password (as i play in a
> cafe)
> > > 2. some loop hole in sify. (even though u guys will deny such a
> > > possibility,
> > > i would give an 80% chance of my accnt getting hacked thru this. As
> i
> > > normally make sure that noone is watching me when i type my
> password)
> > >
> > > If you can tell me the IP from where my account was logged in
> between
> > > 13th
> > > to 24th of september, i can check if the guy is from my cafe.
> > >
> > > I am trying to help and i want to figure out the person who hacked
> my
> > > account. Please do not let me down with the assumption that i shared
> my
> > > account. If you guys are damn busy with other issues, take your time
> in
> > > replying. but please dont tell me again that it was because of my
> > > carelessness and you cant help.
> > >
> > > Thanks & Regards,
> > > ********
> > >
> > >
> > >
> > > On 9/26/06, [email protected] <[email protected]> wrote:
> > > >
> > > > Dear Customer,
> > > > Thank you for contacting A3 Customer care.
> > > >
> > > > With reference to your mail we wish to inform you that we can
> only
> > > > retrieve back the character. We will not be responsible for any
> item
> > > loss as
> > > > per our policy. Please understand that your account has
> compromised
> > > due to
> > > > your carelessness. If your account hacked or any such issue
> occurs
> > > again we
> > > > will not be able to help you. Please do not share your account
> with
> > > anybody.
> > > >
> > > > For more assistance feel free to mail us.
> > > >
> > > > Warm Regards,
> > > > Shyam Sundar
> > > > A3 - Customer care
> > > > Sify Ltd.
> > > > ISO 9001:2000 Certified
> > > > Have a nice day !
> > > > Quoting ***** <******@****.com>:
> > > >
> >
> >
>
Thank you for contacting A3 Customer care.
With reference to your mail we wish to inform you that we can only retrieve back the character. We will not be responsible for any item loss as per our policy. Please understand that your account has compromised due to your carelessness. If your account hacked or any such issue occurs again we will not be able to help you. Please do not share your account with anybody - this denotes that we are requesting you not to share, just as we say to all players.
For more assistance feel free to mail us.
Warm Regards,
Yuvaraj
- Hide quoted text -
A3 - Customer care
Sify Ltd.
ISO 9001:2000 Certified
Have a nice day !
Quoting ****** <***************>:
> Hi Shyam,
>
> Was this an automated reply? i feel that it is because i did not ask for
> my
> items in my last mail. Okay. if you guys think i was careless, then i
> dont
> deserve the items back. Fine!
>
> But i dont think you guys got the point or maybe you guys want to give
> a
> blind eye at things which are going on.
>
> This is NOT about my items. i just want to know who hacked my account
> and
> want to track him down. This might be the same person who played around
> with
> many other accounts. I am surprised as to why you dont want this to
> happen.
>
> Let me know if you guys want my help in finding the person who hacked
> me
> (and when i said hacked me, i mean it coz *i didn't share my account
> ever*
> !).
>
> Regards,
> ********
>
>
>
> On 9/27/06, [email protected] <[email protected]> wrote:
> >
> > Dear Customer,
> > Thank you for contacting A3 Customer care.
> >
> > With reference to your mail we wish to inform you that we can only
> > retrieve back the character. We will not be responsible for any item
> loss as
> > per our policy. Please understand that your account has compromised
> due to
> > your carelessness. If your account hacked or any such issue occurs
> again we
> > will not be able to help you. Please do not share your account with
> anybody
> > - this denotes that we are requesting you not to share, just as we say
> to
> > all players.
> >
> > For more assistance feel free to mail us.
> >
> >
> > Warm Regards,
> > Shyam Sundar
> > A3 - Customer care
> > Sify Ltd.
> > ISO 9001:2000 Certified
> > Have a nice day !
> > Quoting ***** <**********>:
> >
> > > Hi Shyam,
> > >
> > > It is extremely disheartening to see you blaming me for sharing my
> > > account.
> > > But i did mention to you that I HAVE NEVER SHARED MY ACCOUNT WITH
> > > ANYONE.
> > > Please note this point. I figured out only two ways that my account
> was
> > > compromised.
> > > 1. someone might have seen me typing my password (as i play in a
> cafe)
> > > 2. some loop hole in sify. (even though u guys will deny such a
> > > possibility,
> > > i would give an 80% chance of my accnt getting hacked thru this. As
> i
> > > normally make sure that noone is watching me when i type my
> password)
> > >
> > > If you can tell me the IP from where my account was logged in
> between
> > > 13th
> > > to 24th of september, i can check if the guy is from my cafe.
> > >
> > > I am trying to help and i want to figure out the person who hacked
> my
> > > account. Please do not let me down with the assumption that i shared
> my
> > > account. If you guys are damn busy with other issues, take your time
> in
> > > replying. but please dont tell me again that it was because of my
> > > carelessness and you cant help.
> > >
> > > Thanks & Regards,
> > > ********
> > >
> > >
> > >
> > > On 9/26/06, [email protected] <[email protected]> wrote:
> > > >
> > > > Dear Customer,
> > > > Thank you for contacting A3 Customer care.
> > > >
> > > > With reference to your mail we wish to inform you that we can
> only
> > > > retrieve back the character. We will not be responsible for any
> item
> > > loss as
> > > > per our policy. Please understand that your account has
> compromised
> > > due to
> > > > your carelessness. If your account hacked or any such issue
> occurs
> > > again we
> > > > will not be able to help you. Please do not share your account
> with
> > > anybody.
> > > >
> > > > For more assistance feel free to mail us.
> > > >
> > > > Warm Regards,
> > > > Shyam Sundar
> > > > A3 - Customer care
> > > > Sify Ltd.
> > > > ISO 9001:2000 Certified
> > > > Have a nice day !
> > > > Quoting ***** <******@****.com>:
> > > >
> >
> >
>
-
Greendragon
- Posts: 44
- Joined: Sat May 20, 2006 2:02 am
- Class: Holy Knight
- Town: Quanato
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Abhishekngu
- Posts: 153
- Joined: Mon Jun 05, 2006 5:17 am
- Class: Warrior
- Town: Temoz
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Suckkminee
- Posts: 1022
- Joined: Sun Jun 11, 2006 5:37 pm
I would like to add 1 suggestion here... If u guys can reveal such info.. It cud be vital to many other players especially who play from cafes... Like for example... If 1 guy from a cafe used Keylogger and hacked a char and made use of it for himself... Then if u can burst the bubble and tell the hacked person, then it wud do a world of good to the rest of his cafemates and wud always excercise caution with such ppl...gmfirst wrote:Hey,
We totally agree with the fact that the response has to be improved from our support system.We will certainly do so.
With regards to the person who hacked your account, we do not reveal such info to anybody.
Regards,
[GM]First.
It is with personal experience that i'm giving this suggestion.. Whenever ne char from ur cafe got hacked my friends and me always used to wish that U wud reveal the name to us... Which hasn't hppnd so far...
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Greendragon
- Posts: 44
- Joined: Sat May 20, 2006 2:02 am
- Class: Holy Knight
- Town: Quanato
Okay fine. dont reveal who hacked my account. But have you figured out who did that? I would definitely like to know that. I was offering my help just in case you guys didnt get any info about that person...gmfirst wrote:Hey,
We totally agree with the fact that the response has to be improved from our support system.
With regards to the person who hacked your account, we do not reveal such info to anybody.
Regards,
[GM]First.
About my items- will i get them back? (or is it the same carelessness message that you are going to give?)
Btw... i had pmed Gmdiablo and he was the only one to tell me that he is looking into my case.
Your character can be retrieved provided the correct information reaches us. As far as items are concerened, we will not be able to retrieve all. If you think its the same "careless answer", Well its more like a statement. It applies to all conditions and situations.
A3 strives to provide each one of you an online gaming experience where you adorn a personality online and live by that in the game. We strive to keep that within the limits of the game(online). If a person hacks in A3 then he is a hacker here. The same may not necessarily apply to a person behind the character. Besides we penalise characters involved in hacking and not the people behind the characters. Who was using the character, When and how are questions that belong to a totally different dimension of investigation. This is clearly outside our reach and hence we cannot present accurate facts about the same.
Regards,
[GM]First.
A3 strives to provide each one of you an online gaming experience where you adorn a personality online and live by that in the game. We strive to keep that within the limits of the game(online). If a person hacks in A3 then he is a hacker here. The same may not necessarily apply to a person behind the character. Besides we penalise characters involved in hacking and not the people behind the characters. Who was using the character, When and how are questions that belong to a totally different dimension of investigation. This is clearly outside our reach and hence we cannot present accurate facts about the same.
Regards,
[GM]First.
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Greendragon
- Posts: 44
- Joined: Sat May 20, 2006 2:02 am
- Class: Holy Knight
- Town: Quanato
GM, i think u misunderstood me. i was trying to say that everytime the a3support used to reply to me saying that my id was compromised because of my carelessness so they can retreive only the character and not the items. i dint say that you guys gave careless answers.gmfirst wrote:Your character can be retrieved provided the correct information reaches us. As far as items are concerened, we will not be able to retrieve all. If you think its the same "careless answer", Well its more like a statement. It applies to all conditions and situations.
Regards,
[GM]First.
Regarding the items, should i follow up with a3support?
To be frank, i dint understand what u said in the second paragraph of your reply. i am totally confused. can i ask you a simple question?
> have you identified the person who hacked my account?
please note that i am not asking for the identity or anything. just a yes or no would do.
