GM - Request for Clarification on my Locked Forum Post

[Dilbert]

Hi GM,

I recently noticed that my post has been locked.
Here is the link to the post:
viewtopic.php?f=5&t=16453

I have been struggling for a long time to recover my character and have sent multiple emails and followed up through different channels. Now, seeing the post locked without a resolution is very disappointing.

Could you please clarify the reason for locking the post? You had mentioned earlier that a resolution would be provided there.

Looking forward to your response.

[Gmstorm]

GM-Karr is looking into your issue. You should hear back soon.

The previous topic was locked because we don't provide account related resolutions on the Forum since this is a public domain and you might end up revealing information about your account that might be confidential. Rest assured, we will get back to you with a resolution.

[Dilbert]

Its been 3 Months now, Please help in unbanning the char... GM-Karr buddy where are you man

[Dilbert]

viewtopic.php?t=16453
this was created in Jan 2025, GM locked it.

Now this thread is running, and no resolution provided yet.

[Dilbert]

@GMStorm, Please give some time on this post also, Its been 17 Months now.

[Dilbert]

@GMstorm, When Can I expect reply from support or you? Its been longgggggggggggg time now......
Should I uninstall the game, and forget ?

[Gmstorm]

Apologies for the delay. We will take the issues up with priority and get it resolved.

Please provide your Ticket IDs so that I can take the issue up with my team and get back to you at the earliest.

[Dilbert]

Sorry for delay, Here is My Ticket (IGN -Dilbert: #447084)

Reference Tickets:
#303669
#962761

[Gmstorm]

We are unable to resolve this issue at this time due to an ownership dispute involving multiple individuals requesting access to the same account. Until we can determine the legitimate account owner, we have placed the issue on hold.

[Dilbert]

@Gmstorm,
During COVID time, many of my friends came back as everyone was working from home. We used to play together spa, parties, etc. and at that time I had shared my account access with a few of them. I agree that my character was shared back then. I am really Sorry for that,
But that was only during COVID. After that period ended, I changed my password and secured everything. Since then, only I have been using the account. The same email ID has been linked to my profile for a long time now.

I havee also been active on forums for more than 1.5 years, which clearly shows this is my account.

So banning my character now based on someone else’s claim doesn’t seem right, especially after such a long time. I would request you to please review this properly.. This account matters to me.

Please understand my situation and help unban it. Please consider this as an "New chapter for me"