Dispute regarding auction reward

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Nemessisxxx
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Dispute regarding auction reward

Post by Nemessisxxx » Thu Oct 24, 2019 7:17 pm

Dear GMs,
As the winner of the grashat auction event, i was asked to pay the bid amount for the item and i did the same by the link send to you. But instead of 30% mounted grashat u gave me plain lvl 10 grashat without any prior information in forums nor personally regarding change in the stats of the grashat. On mailing to the support regarding the same, the ticket was instantly closed without giving a convincing reason or talks. I am attaching the relevant screenshots. I have paid for the auction item and not for a maxed plain lvl 10 grashat. 30% mounted holds some value and uniqness in itself.

Nemessisxxx
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WhatsApp Image 2019-10-24 at 18.56.04.jpeg
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Sycther
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Re: Dispute regarding auction reward

Post by Sycther » Thu Oct 24, 2019 8:44 pm

This is really funny and unprofessional. Nothing is well planned bro. We support your cause 100%.
What is this reply ''Most of the players have requested...'' ??..

I wonder if GMs would have taken the bid amount 55k and auctioned Yamrajxxx without lvl 12 mace saying most of the players have requested, what would the player reply then? :idea: :shock:

Avengersoul
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Town: Temoz

Re: Dispute regarding auction reward

Post by Avengersoul » Thu Oct 24, 2019 10:29 pm

This is a clear case of bid amount not matching upto their expectation. Like they did for the character auction when the realised bid value was not reaching their expectation they re auctioned it.

It is really sad to see such scamming taking place so openly. It looks a completely pre planned fraud. There was complete misrepresented the information to lure you into believing that you are bidding for 30 % weapon and once their work is done they are snubbing you off.

In his reply he told as per players request who are this player were they part of the auction? He says he found a justified reason but didn't care to explain it to you.

' Most of the players requested not to auction for 30% Ghrasat" : So why did you auction it?

You should try resorting to some legal action as they offered a prestigious product and offered you a low quality item.
High possibility they would remove you post and wont even bother to help you out unless you shell out more money to them.

Nemessisxxx
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Re: Dispute regarding auction reward

Post by Nemessisxxx » Fri Oct 25, 2019 1:21 pm

Waiting from response from the Gms@EventGM

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Gmstorm
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Re: Dispute regarding auction reward

Post by Gmstorm » Fri Oct 25, 2019 3:38 pm

We are sorry for the inconvenience caused. It appears to have been caused due to a wrong item listing which was different from the item that was present in our Auction Inventory. Since this is the first set of auctions, we will take special care from next time to include proper details pertaining to the auctioned item.

If you don't wish to use the item, please reach out to the support team so that they can arrange a refund.
[GM]Storm

Nemessisxxx
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Joined: Fri May 06, 2016 8:15 pm
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Town: Temoz

Re: Dispute regarding auction reward

Post by Nemessisxxx » Fri Oct 25, 2019 6:34 pm

Gmstorm wrote:
Fri Oct 25, 2019 3:38 pm
We are sorry for the inconvenience caused. It appears to have been caused due to a wrong item listing which was different from the item that was present in our Auction Inventory. Since this is the first set of auctions, we will take special care from next time to include proper details pertaining to the auctioned item.

If you don't wish to use the item, please reach out to the support team so that they can arrange a refund.
Thank you GM for acknowledging the issue and clearing the facts. Much appreciated.
:)

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Gmstorm
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Re: Dispute regarding auction reward

Post by Gmstorm » Fri Oct 25, 2019 8:26 pm

Avengersoul wrote:
Thu Oct 24, 2019 10:29 pm
In his reply he told as per players request who are this player were they part of the auction? He says he found a justified reason but didn't care to explain it to you.

' Most of the players requested not to auction for 30% Ghrasat" : So why did you auction it?
Players have requested us not to auction custom or modified items, as that would relate to an Eshop scenario in the game. We totally agree to the player's feedback and hence we are only auctioning items or characters that have been penalized from existing players as a result of ROC violations. Only existing items or characters which are already in the game and have been penalized will be re-circulated in the game and we will not create or introduce new items in the game which are to be sold through the auctions.

The items hence procured from existing confiscated inventory didn't unfortunately have a 30% mounting and modifying the item would create an essentially a new item which we promised to refrain from doing. We are looking forward for every player's support in this regard. You might be expecting more out of the money that you pay for, but please consider the fact that every rupee that you contribute is very helpful to us and would support our noble cause of keeping the game alive.
[GM]Storm

Avengersoul
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Re: Dispute regarding auction reward

Post by Avengersoul » Sat Oct 26, 2019 4:13 pm

Gmstorm wrote:
Fri Oct 25, 2019 8:26 pm
Avengersoul wrote:
Thu Oct 24, 2019 10:29 pm
In his reply he told as per players request who are this player were they part of the auction? He says he found a justified reason but didn't care to explain it to you.

' Most of the players requested not to auction for 30% Ghrasat" : So why did you auction it?
Players have requested us not to auction custom or modified items, as that would relate to an Eshop scenario in the game. We totally agree to the player's feedback and hence we are only auctioning items or characters that have been penalized from existing players as a result of ROC violations. Only existing items or characters which are already in the game and have been penalized will be re-circulated in the game and we will not create or introduce new items in the game which are to be sold through the auctions.

The items hence procured from existing confiscated inventory didn't unfortunately have a 30% mounting and modifying the item would create an essentially a new item which we promised to refrain from doing. We are looking forward for every player's support in this regard. You might be expecting more out of the money that you pay for, but please consider the fact that every rupee that you contribute is very helpful to us and would support our noble cause of keeping the game alive.
Acknowledged and totally in favour of the move as customize items would certainly give unfair advantages and in the long run its not good for the game to keep inflating the server with more items. So good decision, Its only that you made the person believe that he was bidding for something else and then not full filling it.

But all good now, Nemessisxxx is satisfied now and money was not the issues, deceiving him was.

Thank you for the explanation as well.

Pishogue
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Re: Dispute regarding auction reward

Post by Pishogue » Thu Oct 31, 2019 9:41 am

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