Please provide your Ticket ID so that I can follow up with our internal team.

Can you please check if you have received the recharge pin?

Please check your email for further instructions.

Varuna wrote: Tue Jun 16, 2026 4:58 pm @GmStorm

Dear sir mu char korrax has been stuck not able to login on game sayimg not able to connect. cant login on onwebsite and cant login ingame also please help me out asap. ty team.

Can you please let us know the exact error message while trying to login to the website?

Thank you for your email. We are currently reviewing your issue and we will get back to you soon over email.

Depending on the app used for payment and the banks involved, it may take longer for the payment to get reflected and the pin to be generated.

Check your Purchase History in Service Panel or your email Spam/Junk folder to see if the recharge pin has arrived there.

I have forwarded your concern to the support team. They will get back to you on priority basis.

Although the game is currently pin-free, we are only offering Power Levelling recharge based on player demand. If you haven't received the recharge pins, please reach out to Guidefury for assistance.

We have returned your character back to town.

Can you please check your Spam/Junk folder? If you haven't received the correspondence email for your query, please let me know so that I can follow up with the team and have it resent to you.